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Global IT Manager
About The Position
About the Role
We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.
What you will be doing {responsibilities and duties}:
· IT Operations & Infrastructure
· Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
· Ensure system availability, performance, and scalability to support business growth.
· Guarantee compliance with corporate IT policies and medical device industry regulations.
· Cybersecurity
· Lead the company’s cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
· Conduct regular risk assessments, vulnerability scans, and penetration testing.
· Oversee incident response, disaster recovery, and business continuity planning.
· Cloud & Service Management
· Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
· Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
· Oversee vendor and service provider relationships.
· Helpdesk & Organizational Service Framework
· Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
· Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
· Drive continuous improvement in IT support processes, knowledge base, and self-service tools.
· Innovation & Technology Enablement
· Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
· Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
· Act as a technology champion, driving innovation across the organization.
· Project Management
· Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
· Collaborate with business leaders to align IT initiatives with corporate strategy.
· Drive digital transformation projects to enhance collaboration, security, and productivity.
· Leadership & Team Management
· Supervise and mentor IT team members, including infrastructure and helpdesk staff.
· Foster a culture of accountability, continuous improvement, and knowledge sharing.
· Build strong relationships with global IT counterparts and local business leaders.
· Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.
Requirements
What you have:
· Bachelor’s degree in Computer Science, Information Systems, or related field (Master’s degree preferred).
· 7+ years of IT experience, with at least 3 years in a managerial role in a global company.
· Strong expertise in cybersecurity, cloud infrastructure (Azure/AWS/Google Cloud), networking, and enterprise systems.
· Proven experience in helpdesk management, IT service delivery, and service frameworks (ITIL/ISO standards).
· Demonstrated ability to bring innovation and new technologies into IT operations.
· Track record of successful IT project management in global or regulated environments.
· Knowledge of ISO 27001, GDPR, HIPAA, and other compliance standards relevant to medical devices and healthcare.
· Excellent communication, leadership, and stakeholder management skills.
· Fluency in English (written & spoken).
· Experience from a medical device company – advantage.